VIP Assistant Info

HOW TO: BOOK AN SHIFT (AS A VIP ASSISTANT)


Thank you for being a part of the Please & Thank You VIP Assistant Database. Now that you’re in our Database I bet you’re wondering how to get booked for an Event. We’ve created this “How to: Book a Shift (as a VIP Assistant)” guide so you have all of the details you need when applying to and confirming an event with us.

If you have any questions please send us a message in the PopBookings Chat and we will get back to you as soon as we are able.

For problems with your profile or technical issues please reach out to PopBooking support directly.


STEP #1: NOTIFICATION (Text/Email)

You will be notified when we have an event in your area via Text and/or Email.

Note: We will send notifications to Staff within a certain radius of the Venue (usually 25-50 miles). If you are working in a major market: NYC/LA/Chicago/Nashville we may keep notifications to a 25-mile radius of a Venue as we have a lot of Staff in those markets. If you do not live within the radius we select, you will not be notified.


STEP #2: CONFIRM YOUR AVAILABILITY

From the App or Website click on the Job invite.

Click “Apply” if you would like to apply to work this event. If you select Apply and mark yourself as available we will see this on our backend. This does not mean you are booked, it just means you will be considered from our pool of available applicants. We always tell people not to hold the date in case you do not get booked.

Click “Not Interested” if you are not available to work. If you mark yourself as not interested you will not show up as available and will not be booked for the event.



HOW TO KNOW IF AN EVENT IS FULLY BOOKED:

  • · We will add the words FILLED or FULL to the Event Title.
    Example: Artist - VIP Assistant (City/State) *FULL
  • · We will hide the post so no new applicants can apply.

Please do not hold dates that you have not been booked for. We do not want you to miss out on other opportunities. If you are no longer available/interested when we reach out to you this is okay, we’ll move to the next person.


STEP #3: IF YOU ARE BOOKED
FINAL CONFIRMATION & NEXT STEPS

If you are selected/booked for the event you will get a notification to let you know that you’ve been Booked. You will need to confirm the booking (this is the final step).

In the App or from the website click on “Bookings” and follow the “tasks completed” prompts (#1-3, pre-event):

  1. 1) View Schedule
  2. 2) Confirm Booking
  3. 3) Review Attached Documents *if applicable for Event
  4. 4) Check in to the Event (day of show) ** THIS IS NOT REQUIRED
  5. 5) Check out of the Event (day of show) ** THIS IS NOT REQUIRED



STEP #4: BEFORE THE EVENT & DAY OF SHOW INFO

Full VIP Assistant information will be sent to you no later than the evening before a show date by a member of the Please & Thank You Team OR the VIP Touring Rep. If you have any questions prior to an event please contact us using the contact details + directions listed in the Booking Information.


FAQs

What is the difference between a VIP Package and VIP upgrade?

A VIP package includes a concert ticket as well as the VIP elements. A VIP upgrade includes the VIP elements only. In most cases, if you purchase a VIP upgrade, you will need to purchase a concert ticket separately. You will not be able to participate in the VIP event without a concert ticket. Upgrades sold on our site specify if you need a concert ticket or not.

When will I receive my VIP details?

VIP check-in details are emailed to the original purchaser 24-48 hours before the event date. Please make sure to check your spam folder because your email may end up there due to different inbox settings. If you have not received your check-in details by the day of your show you can find the information here.

What if I’m not able to attend my VIP event?

If you are not able to attend your VIP event, you can have someone go in your place. In cases like this, please provide the new attendee with a copy, or picture on their phone, of your photo ID as the purchaser, and a copy of the purchase receipt. With these two documents, they should have no issues with checking in.

Can I exchange or transfer my VIP purchase to another date?

VIP purchases are sold as all sales final so we do not allow transfers or exchanges. Please contact us at help@please.co for additional assistance.

When will I receive my VIP merchandise?

Most of our VIP packages include an exclusive merchandise item or bundle. There are two ways to receive your merchandise, either at the VIP event or after your show date. If you are to receive your merchandise after the show, it will be shipped to the address associated with the purchase. You will be notified the method when you receive your VIP check-in email.

Is there an age limit to participate in a VIP experience?

Our VIP experiences are sold as all ages but if the venue hosting the event has an age restriction we will need to follow their policy.

I bought a VIP Upgrade/package for myself. Can my child/friend take the photo with me(they do not have VIP)?

Unfortunately, they will not be able to be in your photo unless they have a VIP of their own.

I missed my VIP event so I was not able to pick up my merchandise. Can it be shipped?

In cases like these, the merchandise travels with the tour so we are unable to ship your merchandise if you do not pick it up. With that being said, please reach out to us at help@please.co to find out what your options may be.

What if I'm late to my VIP event? Can I still participate?

We always recommend being on time to VIP check-in since we cannot guarantee your participation in the event if you arrive later than the check-in time given to you. Our VIP Representatives, as well as the artist, are on a strict schedule and may not be able to accommodate for late arrivals.

I purchased my VIP ticket via fan to fan resale. How do I get my check-in details and merchandise?  

We do not recommend purchasing a VIP package via fan to fan resale. Package inclusions are not valid for tickets purchased via fan to fan resale. If you purchased a resale ticket, you will need to contact the original purchaser for the check-in details and merchandise as all inclusions will be sent to them.

Can I get a refund for my VIP Package?

VIP packages are sold as all sales final. Please refer to our purchase policy for more information.

Meet & Greet Special Requests

Tips for a memorable experience:

1. You may bring props (hats, sashes, flags) for your photo as long as there are no venue restrictions and the VIP Rep okays it at check-in .

2. Bring a note card with you on what you plan to say to make sure you are ready to say what you want to say. Sometimes during the excitement of the event you may forget.

3. Plan a special/creative pose.

4. Make sure you make your plans clear, our artists are generally accommodating within reason.

5. Have fun!

Can I bring something to my VIP Meet & Greet to get autographed by the artist? What about a gift to give them?

Autographs are not allowed unless it is explicitly mentioned in the package description of the VIP. You may bring a gift for the artist as long as it is unwrapped and meets the venue's guidelines. *Please note that ultimately it is up to the discretion of the VIP Representative on whether the gift will be allowed in the VIP event or not.

Need More Info?

Visit our Help Center here