When you purchase a VIP Upgrade it is Not A Ticket (must be purchased separately), and you are confident in which venue and date your VIP experience is.
Updated Sept 1, 2022

1. I understand that if I purchase a VIP Upgrade that it does not include a concert ticket. I understand that I need to purchase a concert ticket for this same event date in order to participate in this VIP event.

2. I have checked that the event date on the Upgrade or Package I am purchasing matches the date I want to attend.

3. I understand that I will be contacted approximately 24-48 hours before this VIP event takes place with a check-in time and location and that the VIP event can start before or after the show. If I place my order less than 48 hours before the show I may need to click a link in the item description to find my VIP check-in instructions. If I do not receive the information I will contact Customer Service. I understand that it is my responsibility to know when and where to check in for the event.

4. I opt-in to text messaging services regarding my VIP purchase with Please & Thank You. I can unsubscribe at any time.

5. I understand that all elements of this package including inclusions, delivery method, and time frame are subject to change and I understand that all sales are final.

6. I understand that I may be photographed at a VIP event and that those photos are property of Please & Thank You.

7. In the event that my purchase includes shippable merchandise, it is my responsibility to contact Please & Thank you to have my address updated prior to the event. Replacement packages may not be available if a package is shipped to an outdated address.

8. Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

9. I understand that this purchase is subject to Please & Thank You’s refund policy.

If you have any questions, please visit help.please.co or contact us via email at [email protected]